ScaleLeads is a marketing agency that runs Facebook and Instagram advertising for mobile service businesses. This policy explains what information we collect when you visit this website, fill in the application form, book a call with us, or respond to one of our ads, what we do with it, and how you can have it removed.
Who we are
ScaleLeads ("we", "us", "our") is operated by Tanner Brown and based in British Columbia, Canada. You can reach us at hello@scaleleadshq.com.
What we collect
This website has no user accounts. We collect information when you fill in the application form, when you book a call through our calendar, when you contact us directly, or when you submit one of our lead forms on Facebook or Instagram. That may include:
- Your name
- Your phone number
- Your email address
- Your city or service area
- The type of business you run and your approximate monthly revenue
- Your website or social media handle, if you provide one
- How you heard about us
We do not collect payment card details through this website. We do not knowingly collect information from anyone under the age of 18.
Lead forms on Facebook and Instagram
We advertise on Facebook and Instagram. Those ads may include a lead form that you fill in without leaving the app. If you submit one, Meta passes us the contact details you entered, which is normally your name, phone number and email address.
When you submit one of our forms, you are asking us to get in touch. We will use the phone number and email you gave us to contact you about your application, including by call, text message and email.
Meta collects and handles that information under its own terms before passing it to us. Their policy is available at facebook.com/privacy/policy.
How we use your information
- To review your application and decide whether we are a fit for your business
- To schedule, confirm and hold your strategy call
- To contact you about your application and our services, including reminders and follow-ups
- To deliver our services if you become a client
- To let you know about our services and offers, where you have agreed to hear from us
- To keep basic business records
Calls, texts and emails
By giving us your phone number you agree that we may call and text you about your application, your call booking and our services. Message and data rates may apply, and message frequency varies. You can stop marketing messages at any time by replying STOP to any text, or by emailing us. We will still contact you about a call you have already booked.
Text messaging
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. You can opt out of texts at any time by replying STOP. Reply HELP for help.
See our Terms & Conditions for the full SMS terms.
Who we share it with
We do not sell your personal information, and we do not rent or trade it. We share it only where we have to in order to run the business:
- With service providers who operate our website, form handling, phone, messaging, email, calendar and customer management tools, and only so they can provide those services to us
- With Meta, in the scrambled form described below, to measure our advertising
- Where the law requires it, or to protect our legal rights
How long we keep it
We keep your details for as long as needed to serve you and to meet our record keeping obligations, and no longer than is reasonable for those purposes. If you ask us to delete your information, we will do so unless we are required to keep it.
Your choices
You can ask us at any time to:
- Tell you what information we hold about you
- Correct anything that is wrong
- Delete your information
- Stop contacting you for marketing
Email hello@scaleleadshq.com and we will take care of it. There is no charge.
This website
This site has one application form. When you submit it, your answers are sent to our form provider (Formspree) and to our customer management system (GoHighLevel) so we can review them and reply. After you submit, you are taken to our scheduling provider to pick a time for your call. That provider collects the details you enter there under its own privacy policy. Our host may keep standard server logs, such as IP addresses and browser type, for security and reliability.
We use the Meta Pixel and Meta Conversions API to measure how our Facebook and Instagram ads perform. These tools record page visits and, when you submit a qualifying application, send Meta a scrambled (hashed) version of your email, phone number, name and city, along with your IP address, browser type and Meta cookie IDs. Meta uses this to match the visit to an ad and does not receive your details in readable form from us. You can control ad personalisation in your Facebook and Instagram settings, or at facebook.com/adpreferences.
The video on this page may be hosted by a third-party video platform, which may set its own cookies when you play it.
Security
We take reasonable steps to protect the information you give us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to this policy
If we change this policy we will post the updated version on this page and change the date at the top.